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OUR SERVICES

As a new or existing client, we invite you to plan a better trip with us!

You can contact us any time or call our toll-free telephone line during regular business hours to ask a question about your upcoming itinerary, seek guidance on a trip idea or to start a new inquiry.

What types of trips do we book?

Cruises


We're a Cruise Lines International Association (CLIA) member business and our cruise specialists hold a number of current supplier qualifications to support their extensive ship and destination knowledge. What's more, we've hand-picked our supplier partners based on our client & specialist experiences, we'll only book you with select cruise lines we know you can trust.

  • Ocean Cruises
  • River Cruises
  • Expedition Cruises
  • Arctic & Antarctic Cruises
  • Barge Cruising
  • Luxury Private Yacht Charters
  • Weddings at Sea
  • First Time Cruising
  • Around the World Cruises
  • Grand Voyages
  • Group Cruises




Luxury Travel


We generally only book our clients in properties at a 4-Star standard and above, including resort properties or equivalent luxury boutiques & villas. This is to ensure our own high standards of comfort, safety, and attentiveness to your trip needs are met while you're enjoying your trip.

  • All-Inclusive Vacation Packages
  • Luxury FIT (Foreign Independent Travel) or Custom Itineraries
  • Honeymoons, Babymoons, and Romance Travel
  • Destination Weddings
  • Bachelor/Bachelorette Trips
  • Incentive Travel
  • Custom Group Itineraries
  • Orlando Parks Resort Vacation Packages
  • Arranged Tours including Tauck or Abercrombie & Kent
  • Adventures by Disney
  • African Safaris including lodges or packages from African Travel Inc., Kensington Tours, or Ntaba African Safaris
  • Private Jet Charters




Groups


Join an existing group or have us customize one for you and your travel companions, it's often the best opportunity to find preferred rates and bonuses or upgrades you won't find any other way. We've carefully selected the supplier companies we work with based on the great group support and special experiences they've delivered to our clients & advisors in past.

  • Church Groups & Pilgrimages
  • Community Interests
  • Meetings, Events, and Incentive Groups
  • Special Events
  • Family Reunions
  • Destination Weddings
  • Group Cruises
  • Cruise Charters
  • River Cruise Charters




Solo Cruise & Travel


Our founder first discovered his own lifelong passion for travel through the magic of solo travel. We understand the type of special care you need and manage a preferred solo travel support process for that very purpose. We're here to help you safely & comfortably achieve your personal travel goals whether on your own or as part of an arranged group or cruise, allowing you the freedom to make new friends and find amazing new perspectives. We'll do our best to navigate around the single supplement, too!





How does our booking process work?

Planning & booking your trip


For all new inquiries, we'll match you up with the right specialist based on your personal preferences and the destination or style you've requested. You'll enjoy the support of that dedicated specialist throughout the entire process, even after you return home. Planning begins with a complimentary One-on-One Discovery Session. Share your trip vision and get instant feedback before your dedicated advisor gets to work on a custom itinerary, curated just for you. We aim to return a full quote, inclusive of taxes & fees within 7-10 days. It may not take this long, but we'll let you know if your complex itinerary or large group size requires additional time. You'll then have the opportunity to review the itinerary and ask as many questions as you need. We can offer up to two revisions, we just ask that you don't make big changes such as different dates of travel or a new destination. Once you've approved the itinerary, we'll get to work in securing each segment while you get to sit back and relax (or scream with excitement, that happens too).




Before you depart


Some of the best rates and availability for the most incredible ships & exclusive experiences are only available many months, sometimes years in advance. Your advisor won't just take your booking and disappear until you need them, however. We'll be keeping an eye out for applicable promos or any opportunity to upgrade. We also want you to enjoy the thrill of anticipation or to learn a bit more about your destination, you'll get occasional suggestions or industry insider's insight during that time. We also know that airlines change their schedules or local circumstances can nudge your booking. You'll enjoy continued support and the same great service when navigating these types of changes. You may also just want to add another day trip or ask for a dinner recommendation. We're here to help!




While you're away


We want your trip to be full of the unexpected, but we want those surprises to be positive. We'll communicate with your hotel in advance of your arrival and generally approach your itinerary in a proactive fashion. You'll have contact details for your dedicated advisor via telephone, email, or other appropriate means, but you can also enjoy the support of our larger team in navigating schedule changes and supplier communications. We only ask that you bring a reliable means of communication with you when you leave home, just in case you need our help and to receive updates & notifications.




After you've returned home


Once you're safely back home, your dedicated advisor will contact you to arrange a convenient time to follow up with you and review your trip's outcomes. We're constantly striving for a better client experience and greatly appreciate your feedback about our suppliers. Don't be surprised if you've already got a vision for your next trip!





What do our services include?

Our fee structure


Our remote concierge services are truly bespoke, offering you the opportunity to have an expert crafted itinerary with the support of a qualified, experienced travel advisor. We're able to offer that superior service in part because we limit our client numbers, ensuring you & your itinerary get the attention you deserve. Cruises We ask $250 per cabin for each 7-nights of sailing. For most cruises, we'd recommend arriving the day before embarkation and will include return flights and a night or two of both pre and post-cruise planning with each cruise itinerary. All-Inclusive Packages We ask $250 per room for each 7-night duration, $150 of which may be transferred to your booking once you've confirmed your package choice. We'll ask the right questions to identify your individual trip preferences each time you book with us, helping you narrow down the perfect destination before we get started on a quote. We're then able to offer up to 3 options for properties in your quote, but we ask that they're all located in the same destination. Fully Customized Itineraries (Foreign Independent Travel) We ask $500 per room for each 7-night duration of travel. Arranged Tours We ask $250 per room for each 7-night duration of arranged tour itineraries. We encourage you to stay and explore a bit more when you're joining an arranged tour, and will include your return flights and up to 2 nights of custom pre or post-tour extensions. Group Itineraries Rates starting at $500 for 10 passengers. Please be aware that some suppliers have different minimum numbers for group travel itineraries.

Our fees are 100% non-refundable and will be administered in your local currency (US$/C$). Fees are subject to applicable taxes.

Unless otherwise stated, rates are based on double occupancy and may not be transferred.

Revisions

Working with your dedicated advisor, we'll ask the right questions to plan your trip well from the start.

We'll curate a great itinerary and you'll get a chance to review everything and ask as many questions as you need before we commit your trip to a supplier purchase.

We tend to get a lot of the basic planning right the first time around, adding new experiences and making suggestions for more spontaneous activities you can enjoy on your own throughout the pre-departure process. But we don't mind tweaking a hotel choice or swapping a day trip, we'll work to meet your preferences for our plans or help you decide between options where available.

You can also add a new request to add new items to your itinerary, we'll see about fitting it in and securing availability on your behalf - that's part of the fun!

We'll allow up to 2 revisions for each quote, we only ask that trip dates, passenger names, and the destinations visited do not change.




Some of the benefits our clients enjoy


As we look to 2021 and beyond, it has become evident how much change is over the horizon for all of us seeking better memories in cruise & travel.

While some in our industry may be anticipating a return to normal, others may be encouraging a “new normal”…

Here at Odyssean Travel, we’d invite you to join us in building a better normal.

That means unrivalled, proactive maintenance of your trip plans where needs and requirements are changing on a near-daily basis. We’ll be there to guide your trip through best practice in planning, to maintain the integrity of your trip investment where the unforeseen does arise, and to help you worry less while still enjoying once in a lifetime travel experiences.

We are a small, family owned business and we actually limit our client numbers to ensure each itinerary receives added care and that our clients enjoy excellent, concierge-level services with an attention to detail bordering the clairvoyant.

Our travel advisor team has a diverse set of personal travel experiences and invests considerable time and resources to professional development, ensuring your trip is supported by the right person – a qualified professional with considerable in-destination or client service experience based on the specific ship, destination or style relevant to your vision.

Once you’ve been matched up with the right specialist you’ll enjoy dedicated, one-on-one trip support throughout the entire lifespan of your trip, from planning right through to the time you return home. We employ a variety of industry leading tools for maintaining simple, effective communications and will engage with you throughout.

We only work with trusted supplier partners, hand selected for their service delivery. Our team maintains great relationships with our most valued partners, able to recognize upgrade opportunities and capable of arranging experiences not found elsewhere.

Working with the right suppliers also means we share great offers & promotions, but we're also able to negotiate unique packages and upgrades that you simply cannot find anywhere else on the internet.

Our clientele are discerning yet curious, and often well traveled, they recognize our skill in finding available itineraries or curating unique options which truly reflect their desires.

While we’re happy to charter you a crewed yacht or private jet, our service excellence doesn’t always revolve around such extraordinary experiences. The seamless experiences our clients enjoy often stem from something far simpler, such as a call to your hotel in advance of your arrival.

Part of our attention to detail involves access to the right resources. That can sometimes mean arranging a visa on your behalf or helping point you to the correct channel where no third-party program exists.

We also want you to stay safe when there's an emergency, which is why (with your permission) we register our American clients with the Department of State's STEP and ensure our Canadian clients receive the right links to easily manage their Government of Canada profile. Unfortunately, the Canadian government applied changes to their system which no longer permit third-party consular submissions.

Further to registering your trip, and depending on your province or state of residency, we'll either quote you a travel insurance policy or put the simple to use tools in your hands to better protect your trip investment.

*We strongly suggest all travelers secure adequate travel insurance for the full duration of their trip.

If you're still not sure about our delivery, here's what some of our clients have to say about our services





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