Terms & Policies

Terms of Use

Introduction


These Website Standard Terms and Conditions (these “Terms” or these “Website Standard Terms And Conditions”) contained herein on this webpage, shall govern your use of this website, including all pages within this website (collectively referred to herein below as this “Website”). These Terms apply in full force and effect to your use of this Website and by using this Website, you expressly accept all terms and conditions contained herein in full. You must not use this Website, if you have any objection to any of these Website Standard Terms And Conditions. This Website is not for use by any minors (defined as those who are not at least 18 years of age), and you must not use this Website if you a minor.




Intellectual Property Rights


Other than content you own, which you may have opted to include on this Website, under these Terms, Odyssean Travel (herein "we", "us", "our" and "ours") and/or its licensors own all rights to the intellectual property and material contained in this Website, and all such rights are reserved. You are granted a limited license only, subject to the restrictions provided in these Terms, for purposes of viewing the material contained on this Website.




Restrictions


You are expressly and emphatically restricted from all of the following: 1. publishing any Website material in any media; 2. selling, sublicensing and/or otherwise commercializing any Website material; 3. publicly performing and/or showing any Website material; 4. using this Website in any way that is, or may be, damaging to this Website; 5. using this Website in any way that impacts user access to this Website; 6. using this Website contrary to applicable laws and regulations, or in a way that causes, or may cause, harm to the Website, or to any person or business entity; 7. engaging in any data mining, data harvesting, data extracting or any other similar activity in relation to this Website, or while using this Website; 8. using this Website to engage in any advertising or marketing; Certain areas of this Website are restricted from access by you and Odyssean Travel may further restrict access by you to any areas of this Website, at any time, in its sole and absolute discretion. Any user ID and password you may have for this Website are confidential and you must maintain confidentiality of such information.




Feedback


“Feedback” shall mean any audio, video, text, images or other material you choose to submit or display on this Website in relation to any public or interactive areas, including but not limited to your Member Profile, the Forum, comments on the Blog, reviews, recommendations, posts, etc. With respect to your Feedback, by submitting it, you grant Odyssean Travel a non-exclusive, worldwide, irrevocable, royalty-free, sublicensable license to use, reproduce, adapt, publish, translate and distribute it in any and all media in existence or yet to be conceived. Your Feedback must be your own and must not be infringing on any third party’s rights. It must also meet the expected community standards as described on this website. Odyssean Travel reserves the right to remove any of your Feedback from this Website at any time, and for any reason, without notice.




No Warranties


This Website is provided “as is,” with all faults, and we make no express or implied representations or warranties, of any kind related to this Website or the materials contained on this Website. Additionally, nothing contained on this Website shall be construed as providing consult or advice to you. As a convenience and to make the website truly service oriented, we have included links to complementary sites on the internet. These sites are owned and operated by third parties. We can’t be held liable for the content on those sites, nor do we advocate or endorse such third-party sites unless clearly indicated to the contrary.




Limitation of Liability


In no event shall Odyssean Travel, nor any of its officers, directors, contractors and employees, be liable to you for anything arising out of or in any way connected with your use of this Website, whether such liability is under contract, tort or otherwise, and Odyssean Travel, including its officers, directors, contractors and employees shall not be liable for any indirect, consequential or special liability arising out of or in any way related to your use of this Website.




Indemnity


You hereby indemnify to the fullest extent Odyssean Travel from and against any and all liabilities, costs, demands, causes of action, damages and expenses (including reasonable attorney’s fees) arising out of or in any way related to your breach of any of the provisions of these Terms.




Severability


If any provision of these Terms is found to be unenforceable or invalid under any applicable law, such unenforceability or invalidity shall not render these Terms unenforceable or invalid as a whole, and such provisions shall be deleted without affecting the remaining provisions herein.




Variation of Terms


Odyssean Travel is permitted to revise these Terms at any time as we see fit, and by using this Website you are expected to review such Terms on a regular basis to ensure you understand all terms and conditions governing use of this Website.




Assignment


Odyssean Travel shall be permitted to assign, transfer, and subcontract its rights and/or obligations under these Terms without any notification or consent required. However, you shall not be permitted to assign, transfer, or subcontract any of your rights and/or obligations under these Terms.




Entire Agreement


These Terms, including any legal notices and disclaimers contained on this Website, constitute the entire agreement between us and you in relation to your use of this Website, and supersede all prior agreements and understandings with respect to the same.




Governing Law & Jurisdiction


These Terms will be governed by and construed in accordance with the laws of the Province of Ontario, and you submit to the non-exclusive jurisdiction of the state and federal courts located in Ontario for the resolution of any disputes.





Privacy Policy

What data do we collect?


We collect the following data: - Personal identification information such as your first and last name, email address, etc. - Any information you share as part of the verification of an account or profile, such as your travel document details. - Any information you share as part of a purchase or to procure travel services. - Any data you voluntarily share as part of your feedback on any of our message boards or via email.




How do we collect your data?


You directly provide us with most of the data we collect. We collect data and process data when you do the following: - Register online or place an order for any of our products and services. - Voluntarily complete a form, survey or provide feedback on any of our message boards or via email. - Use or view our website via your browser's cookies (please see our Cookies Policy for further information). Anonymised data is also sent to us from Google Analytics and Google Search Console.




How will we use your data?


We collect your data so that we can: - Process your order or manage your account. - Email you with special offers on other products or services we think you might like where you have given express consent to do so. - Review anonymised and aggregate survey data for understanding larger demographics and trends of current and future business needs. - Using anonymised and aggregate survey data to produce reports and statistics for understanding larger demographics and trends of current and future business needs. When we process your order, we share your data and resulting information with credit reference agencies or financial institutions to prevent fraudulent purchases.




How do we store your data?


We use the Wix platform for receiving and processing your data. Your data will be securely stored using the server space controlled by our provider at Wix. Wix's own Privacy Policy can be found at https://www.wix.com/about/privacy This means your data can be processed outside of Canada the United States in Ireland, Israel, South Korea, Taiwan, and the United Kingdom. We will keep your personally identifiable data as long as you have an account with us. If you have notified us of your desire to cancel but not delete your account we will keep your data for up to 24 months before performing a manual delete action on what data remains in our system.




What are your data protection rights?


We would like to make you fully aware of your data protection rights. Every user is entitled to the following: The right to access - You have the right to request we share copies of your personal data. We will charge you a small administrative fee of $30 for this. The right to rectification - You have the right to request that we correct any personal information you believe is inaccurate. You also have the right to request we complete any personal information you believe is incomplete. The right to erasure - You have the right to request that we erase your personal data, under certain conditions. The right to restrict processing - You have the right to request that we restrict the processing of your personal data, under certain conditions. The right to object to processing - You have the right to object to our processing of your personal data, under certain conditions. The right to data portability - You have the right to request that we transfer the personal data that we have collected to another organisation, or directly to you, under certain circumstances. If you make a request, we have one month in which to respond. If you would like to exercise any of these rights, please contact us via email at: go-now@odysseantravel.com




Privacy policies of other websites


Our website contains links to other websites. Our privacy policy applies only to our website, if you click on a link to another website you should read their privacy policy.




How to contact us about your privacy


If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please contact us via email at: go-now@odysseantravel.com




How to contact the proper authority


Should you wish to report a complaint or if you feel that we have not satisfactorily addressed your concern, you may contact the Information Commissioner's Office at: https://ico.org.uk/global/contact-us/




Changes to our privacy policy


We keep our privacy policy under regular review and place any updates on this page. This privacy policy was last updated on 25 January 2020.





Cookies

What are cookies?


Cookies are text files placed on your computer to collect standard internet log information and visitor behaviour information. For more information, visit the following link: allaboutcookies.org




How do we use cookies?


We use cookies to improve your experience on our website including: - Keeping you signed in to any account. - Understand which trends and itineraries matter most to our fans on social media. - Anonymised data helps us understand user trends and helps us figure out which pages do or do not work as intended.




What types of cookies do we use?


There are a number of different types of cookies. Our site uses the following: Functional - Our website uses these cookies to recognise you on our website and to remember your previously selected preferences. Facebook Pixel - We no longer use Facebook Pixel. Google Analytics - We use an anonymised version of Google Analytics to plan for current and future trends of our business needs, helping us build better content and to improve or retire existing content.




How to manage cookies


You can set your browser to reject cookies, the link to allaboutcookies.org will have instruction on how to do so with your selected browser. Please note that the rejection of functional cookies can result in unintended consequences when using our site and may reduce your enjoyment or participation.





Travel Planning & Booking

Your Residency


We have secured access to competitive rates, generous amenities, and the depth of support that only arises from a professional business relationship.

At this time, we are unable to provide travel planning & booking services to non-residents of Canada or the United States. Some exception may arise on a case-by-case basis where a non-resident is travelling with a resident and the resident is the lead passenger.




Accuracy of Information


You shall provide a full and accurate disclosure of your personal information, including telephone and email contact details, billing and mailing addresses, and any additional information required to successfully plan and execute your travel. You also agree to update us if your information changes, such as after a move or following the renewal of a passport.




Your Travel Documents


We will not proceed with any planning or booking without the prior delivery of a copy of your travel documents. In most cases, this is your current Canadian or US passport. Your travel documents must remain valid for at least six (6) months beyond the date you intend to return home when planning your travel or we may refuse to plan or book your travel. We are able to provide you or a designated next of kin copies of your passport or travel documents where you require consular assistance during the trip you have booked with us. Please note that we will only communicate such documentation at your request and via the means you have registered with us in advance of your travel. We shall not be responsible for loss related to the communication of your travel documents when so requested. It is strongly suggested you register your trip with the appropriate government authority. For Canadians registering their trip abroad, this is: https://travel.gc.ca/travelling/registration For Americans registering their trip abroad through the Smart Traveler Enrollment Program (STEP), this is: https://step.state.gov/




Travel Insurance


*THIS IS NOT A SOLICITATION* We strongly suggest that all travellers secure a robust travel insurance policy providing adequate coverage for all travellers and for the entire duration of your time away from home. Depending on your state/province/territory of residency, we may be able to directly administer a policy booking on your behalf through our preferred suppliers. At this time they are Manulife (Canadian residents) and John Hancock (US residents). Please note that supplier packaged "protection" or "coverage" elements are not insurance products, although they may offer certain protections which you as a consumer will have to decide is or is not sufficient for your trip needs. While we are unable to influence the outcome of any claim you might initiate, where you have elected to procure your own policy you may find that our ability to support you throughout your travel and subsequent processes surrounding any claims is severely diminished. You may decline the purchase of travel insurance by phone, email, or otherwise indicate to us that you do not wish to purchase travel insurance and it will be noted on your invoice as such. Please note that we may require written notice in some circumstances.




Professional Fees


Our travel advisors are highly experienced, often carrying a multitude of qualifications and awards. You have come to us for our travel planning excellence and other depth of support in booking your trip.

We do charge a fee for each itinerary delivered, where permitted. Rates are found on the OUR SERVICES page and may be amended from time to time.

You can also contact us via email at go-now@odysseantravel.com for up to date rates.

All rates are in USD (US$) for US residents or CAD (C$) for Canadian residents and subject to applicable taxation which we will collect & remit as required. Our current merchant services may limit our transaction currency to CAD, where applicable we will provide an approximate exchange in value representing the equivalent amount in USD.

Your payment may be subject to rates of exchange, you will be liable for such costs and should contact your financial institution for any concerns.

At this time our professional fees will be administered by our affiliate, Nexion Travel Group.

We reserve the right to waive all or part of our fees as reward for client loyalty or for any other reason we may decide from time to time. In agreement with current legislation surrounding travel insurance policy purchases, any waived fees shall not be construed as a discounting of policy purchase costs to the traveller or purchasing party.

Fees are payable and due at the time you elect to pursue a quote for a trip.

Please note that any material changes to your requested travel will result in an entirely new fee.

Material changes may include but are not limited to:

- Any change of named passengers

- Additional passenger numbers

- Any change in travel dates

- Any change in destination(s)

- Any change in cruise ship, train, or yacht

Your quote will be time sensitive and subject to the limitations listed in these Terms. You can accept your booking, at which time we will endeavour to book the agreed trip segments on your behalf and according to the Terms.

We'll provide up to two (2) revisions to your quote, as long as they are not material (immaterial).

An example of an immaterial change is an upgrade in your hotel room or cruise cabin category, a change in seating, or the like.

Further revisions may incur a wholly new fee.

Professional fees are 100% non-refundable, non-transferable, and shall not be discounted from your trip costs if we elect to waive part or all of the fees unless clearly indicated otherwise.




Reserve the Right to Refuse


We may, in our sole discretion, perform certain duties of due diligence to ensure all transactions are of a legitimate nature. We reserve the right to refuse or deny booking, purchase, redemption, subscription or any other service to anyone at any time if we detect acts of a suspicious nature concerning security or of fraudulent intent.

We are also your advocates and that sometimes means advocating on your behalf against your wishes should you be attempting to book any of the following: travel to an unsafe destination such as a war zone; unsafe activities or those for which you are unqualified or underprepared, such as an ascent of the summit of Mount Everest without any prior climbing experience; those which would put your booking at risk, such as booking with an unproven or dubious travel supplier or a flight schedule which leaves insufficient transfer time; those which pose a contract risk to yourself or other travellers, such as so-called “throw-away flights”. This list is not exhaustive.




Quotes Subject to Change


All rates and availability are subject to change until processing has been completed and are subject to additional supplier terms and conditions.




Supplier Terms and Conditions


Various supplier partnerships, affiliations, and other relationships have been secured for the purposes of planning and booking travel on your behalf.

Please note that additional terms and conditions apply to your booking and that the supplier terms may differ among any selected trip segments or cruise & travel products.

We will provide you either a digital copy of these supplier terms or provide a link to the supplier terms on the relevant supplier website. Occasionally these terms are not available until after your name or a booking deposit has been submitted.




Payment Processing


Please do not send or attempt to send us money or any direct payment.

Only where we are operating a pre-arranged collection of funds are we able to administer similar payments and via our affiliate's trust account under contractually agreed circumstances, such as a Honeymoon Fund, a travel gift, or for certain group payments.

We only use your valid credit card or methods accepted by various suppliers for processing and at no time does Odyssean Travel collect or handle any funds.

Please note that where alternate methods are accepted, this can result in an alternate payment schedule or the need for additional considerations surrounding payments.

We will receive your credit card or debit card payment information via telephone only and during the client onboarding process or where you wish to submit a new or updated payment method.

Although we may confirm your desired payment method where you have submitted more than one, we will only ever request you confirm the card type and last four (4) digits of the card number. We will supply these and you will only be required to indicate one of either "Yes" or "No" to select the payment method.

At no time will we request any other payment information from you on any format.

Please do not share your payment information via email or any written means.

If someone contacts you about your payment information in relation to your travel purchase, you should contact us right away and share notice with your financial insitution.




Rates of Exchange


Not all suppliers are equipped to receive payments in your desired currency.

We will communicate various currencies related to your travel purchase and may present an amount representative in a familiar currency. Please note that this is for your information and convenience purposes only and that actual rates may differ.

You are responsible for any costs related to exchange and should discuss applicable rates and terms with your card provider or financial institution. This may include differing amounts following any applicable refund.




Affiliate Partners


As part of our commitment to enhancing your travel, we have secured a number of professional relationships with other businesses and individuals which we feel may add value to your overall use of our site and travel services.

We endeavour to build relationships with trusted providers only but we are unable to guarantee any product or service found through an affiliate. You are ultimately responsible for your own actions and communication, including regarding any purchases you might make through an affiliate business, including in direct relation to your travel.

Our affiliates may add, amend or withdraw any offer, product or service at any time. Accepting any promotion is at the sole discretion of an affiliate at the time of payment and is subject to availability and the additional terms and conditions an affiliate may have.

We shall not be liable for any loss related to affiliate partners.




Booking Standards


We understand that the value of travel is somewhat subjective and that you may have certain experiences in mind when you plan your trips with us or using information you've gathered from our site or from our Explorer community. We love cruise and travel, we love nothing more than to hear about our fans & clientele making the most of every opportunity to live out their travel dreams and to enjoy the best of what life has to offer on this amazing planet! That said, we must also encourage safe, responsible travel, and that beyond simple comforts, we have come to be recognized among those same fans & clientele for our incredible, high-quality itineraries. This means we must maintain certain minimum booking standards for most cruise, tours, and packages. Cruises should be booked with a reputable cruise line, ideally a current CLIA partner cruise line. Private and shared group tours should be arranged with a reputable supplier company. All inclusive vacation packages to the Caribbean, like tours, should be arranged with a reputable supplier company and must be a fair representation of the market value for a given destination - understanding that certain destinations have a higher general value point. This also means we must maintain a minimum total booking value for all full-custom itineraries and may not be able to help all travellers in achieving their travel dreams where we feel they have not dedicated sufficient value to securing those plans. In order to provide a quote or to provide any itinerary planning for fully customized travel (FIT or independent), you should plan to spend a minimum daily average amount for the duration of your time away from home. The amount varies by destination but should include the average value of flights, accommodation, transportation, and any activities. For example, we require a planned minimum value of at least US$500 per person per day when visiting Europe. So, a couple travelling to France for a week should plan flights, accommodation, some transportation and tour activities totalling at least US$1,000 per day for seven (7) nights / eight (8) days should plan no less than US$8,000 in travel value in order for us to work together with you and to plan your trip.




Changes and Cancellations


Your trip plans may change and we understand the need for flexibility in a modern travel climate. Your booking will be subject to supplier terms and conditions, which may or may not permit changes or cancellations, and which may result in a penalty or difference in fare, among other new costs. We'll do our best to help you navigate these terms and to keep your trip on the path of success, but we may also apply our own supplemental change or cancellation fees in addition to those of the supplier. These costs will be described to you in your original quote, but expect C$50/US$50 per passenger per change or per cancellation. In order to help protect your trip investment from these additional costs, we will encourage you to select refundable supplier products in addition to the travel insurance items listed in the Terms.





Apollo Boutique

Region & Delivery Times


At this time we only offer shipping to valid addresses within Canada and the United States, including Alaska and Hawaii. Estimated delivery times are listed on the individual products available in the Apollo Boutique.




Promo Codes


If you have received a Promo Code as part of your Travel Society membership or subscription or as part of a promotion or contest delivered by Odyssean Travel, you may use it as described in the Apollo Boutique. Please note that certain Promo Codes may feature a date of expiration or may only be valid for use against the purchase of certain products. Promo Codes may not be used to purchase travel, pay for membership or subscriptions, or generally for any products or services found outside of the Apollo Boutique. Promo Codes hold no monetary value and are one time use only. Neither codes nor any unused amount may be returned, refunded, transferred, accumulated, delayed, deferred or discounted from non-applicable use. Where you have used a Promo Code for a purchase and later request a refund, your refund amount will be limited to the amount paid by you at the time of check out and not the original or listed rate on our site.




Refunds, Returns & Exchanges


Each product available in the Apollo Boutique has its own policy which may be viewed in the product profile during your shopping session, and which must be agreed as part of the terms of purchase. General Rules Unless clearly stated otherwise, all custom products are 100% non-refundable and may not be returned or exchanged. Where you are purchasing a large volume of items, we recommend working with us to generate a single proof at a discounted rate in advance of any bulk order.





Competitions

Who may participate? Are there restrictions on who may win?


We'd love your insight and to share in the fun, wherever you're based. However, we must remind you that the regular terms of use for this website and any associated competitions remain: We ask that users are 18 years of age or older and unfortunately cannot offer any sort of reward or prize to those who aren't valid residents of Canada and the United States. If you're part of the team or an immediate family member of one of our team members, if you represent one of our affiliate partners, or if you are yourself a travel advisor from a competing business, you aren't eligible to win anything.




Prizes hold no monetary value


Prizes, awards and merits of any variety hold no monetary value. They may not be returned, refunded, transferred, accumulated, delayed, deferred or discounted from any purchase you make on our site or in conjunction with any booking, even if you do not redeem such awards or do not use the full value of your awards, unless a specific award clearly states otherwise.




Subject to Terms and Conditions


All awards are subject to the regular terms and conditions of use and any specific requirements relevant to the redemption or enjoyment of such awards. This may include additional terms and conditions applied by any relevant third-party. We are unable to intervene on your behalf in contravention to any third-party terms.




Final decision


Challenges are intended to be fun and light hearted, let's keep it that way. No outcomes may be challenged and we reserve the right to apply our own decision against any game or challenge which has no clear winner or which otherwise results in a tie.





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